Google announces cloud-based, AI-powered virtual phone agent for small businesses

On May 1, Google announced the launch of CallJoy, an automated digital phone agent that can manage a small business’s incoming calls.

For small businesses, answering phone calls – responding to store operations questions, making appointments, placing orders – keeps the limited number of employees on the clock away from their duties. As a business becomes more successful, more time must be allocated to answering customer inquiries.

To respond to this issue, Google launched CallJoy on May 1 – a virtual agent which can manage the majority of incoming calls, sending only those which are absolutely necessary to employees.

The automated cloud-based operator can filter out spam calls, greet callers with custom messages, and provide basic and frequently-requested business information like hours of operation. If a customer wants to place an order or book an appointment, CallJoy will send a URL via text message to the caller, allowing them to complete their request online. All calls can be recorded for quality purposes, and the data used to track incoming call trends.

If a customer’s request cannot be fulfilled by the digital agent, the call will be forwarded to the business. Because CallJoy can automatically answer such a wide range of inquiries, the amount of incoming calls will be greatly diminished.

As of May 1, CallJoy is available to small businesses in the United States for US$39 (RM161) per month.

Source : TheStar