OYO launches sanitized stays in Malaysia

KUALA LUMPUR: OYO Hotels & Homes is rolling out sanitized stays in Malaysia from today as movement control protocols are eased.

Under the initiative, OYO will implement comprehensive hygiene protocols and step up vigilance measures pre and post-check-in and throughout its customer to curb any potential spread of Covid-19.

“In the wake of the Covid-19 pandemic, the hospitality industry is facing a new normal in the way we operate.

“As a brand committed to offering safe accommodation options, OYO is proactively leading the change in housekeeping and cleanliness protocols within the hospitality industry, across all OYO properties,” OYO Hotels & Homes Country Head, Malaysia & Singapore Tan Ming Luk said in a statement.

The new initiatives include minimal contact service, Sanitized Stays tag, training of on-ground teams, health screening, proper disinfection, encourage in-room dining, distance markers and amended policies for dealing with outside suppliers and contractors.

“In this industry, maintaining the trust and confidence of guests is key – and this is reflected in the guest-first approach OYO is taking through our new protocols, in order to provide reassurance and peace of mind to guests,” Tan said.

Hotel proprietors and staff can exercise discretion to accept or decline guests who exhibit signs and symptoms associated with Covid-19 and the Ministry of Health’s Crisis Preparedness and Response Centre (CPRC) will be contacted if guests and staff show signs any staff members show such signs and symptoms of having the virus.

As a pro-active hygiene measure, OYO Hotels’ public spaces will be cleaned frequently using disinfectant products

that have been pre-approved by the Ministry of Health.

Extra focus will be given to frequently touched areas such as tables in the lobby, the reception desks, lift buttons, door handles, room key cards, water dispensers and so on.

Source: NST